• Data
  Single, clearly defined value
  Example: "In month A we sold 4711 units of product B in region C"
• Information
  Data row or unstructure message, in grafical or written form
  Example: "Sales chart (revenue) of product B in region C in 2005"
• Knowledge
  Assessment or comment of the specific "view of your Company" on information
  Exqample: "The revenue variation throughout the year for product B in region C is within normal range. We just sell more sunscreen in summer and winter."

The term "knowledge" means to proClients the enterprise specific skills and experiences within their own business. Often you find things like:

• "lessons learned" - What have we tried, with wich success, which conclusions did we take out of it?
• "yellow pages" - Who in our company knows about what in which depth?
• "organisational modell" - Why do we do certain things the way we do them?

Following this meaning of the term "knowledge" we see the main goal of knowledge management in delivering the necessary amount of knowledge to any member of the enterprise at the right time. As a matter of course this goes as well for data and information.
The greatest challenge in most companies starting with Knowledge Management is to bring the knowledge from within the heads of their people ("tacit knowledge") into a widely usable, in most cases computer based media ("explicit knowledge"). To achieve this there is a number of approved methods, like they are described in book's like G. Probst's "Managing Knowledge".

Oriented on the modell Probst has developed, proClients supports customers throughout the whole Knowledge Management process. From target identification to measuring the success of action taken the customer is accompanied.

We will be pleased to inform you personally.